JuvaJewels announcement
60-day guarantee
Wear it for 60 days. If something is wrong, we'll repair, replace, or refund it.
Every JuvaJewels order is covered for 60 days from delivery. If something is wrong with the piece, we will repair, replace or refund it after inspection.
What is covered
- A manufacturing defect
- Damage that arrived with the package
- The wrong item or wrong size
- Stone loss under normal wear
- A metal defect verified on inspection
What is not covered
- A single lost earring
- Accidental damage, including drops and catches
- Normal wear and surface scratches
- Unauthorized repair or alteration
- A change-of-mind return after 60 days
- A return sent without an RMA
How to start a return
- 1Email [email protected] with your order number, the reason and photos.
- 2We reply with an RMA and return instructions within one business day.
- 3We inspect the piece within two business days of receiving it.
Return shipping
If the issue is our fault (a defect, damage or the wrong item), we pay return shipping and send a prepaid label. Change-of-mind returns are shipped at your cost.
When the refund arrives
Approved refunds are issued to the original payment method within five business days. Your bank may take another 5 to 10 business days to post the credit.
Inspection and exchanges
We inspect returns within two business days of receiving them. Exchanges depend on stock. If the piece you want is unavailable, we will refund you or send a replacement of equal value.
Your statutory rights are unaffected. This guarantee is offered in addition to the rights you have under applicable consumer law.