Returns Policy

60-day guarantee

We offer a 60-day guarantee on eligible jewelry purchases. The 60-day period starts on the delivery date shown by the carrier, not the date the order was placed.

What is eligible for return

To qualify for a return under the 60-day guarantee, the item must meet all of the following conditions:

• You contact us within 60 days of the delivery date shown by the carrier.
• The item is unworn, unused, and in the same condition you received it.
• The item is not altered, resized, engraved, or modified.
• All original packaging, tags, and the GRA grading report or other included documents are returned with the item.
• You have a return authorization (RMA) number from us.

What is not eligible

The following items and conditions are not eligible for a change-of-mind return under the 60-day guarantee:

• Items damaged after delivery, including damage from accidents, impact, misuse, improper care, exposure to chemicals or water, or normal wear and tear.
• Items that have been altered, resized, engraved, or repaired by anyone other than us.
• Items with missing stones caused by damage, impact, or alteration. A stone that becomes loose or falls out during normal wear may be covered by our one-year limited warranty, subject to inspection.
• Items returned without an RMA number, without original packaging, or without the included GRA grading report or documents.
• Items that are lost or stolen after delivery.
• Items marked as final sale at the time of purchase, if any.

How to start a return

Email [email protected] with the subject line "Return request," and include your order number, the item you want to return, and the reason for the return. We will review the request and, if it is eligible, send you an RMA number and the return address.

Do not send an item back before you receive an RMA number and return instructions. Returns sent without an RMA number may be refused or delayed.

Pack the item securely in its original packaging, include the GRA grading report and any included documents, and write the RMA number on the outside of the package or include it inside. Ship the package with a carrier that provides tracking.

Return shipping

You are responsible for the cost of return shipping and for insuring the return, unless the return is due to our error, a damaged item, or a defective item. We recommend using a trackable, insured shipping method and keeping the tracking number.

We do not charge a restocking fee. Standard US shipping is free, so there is no original shipping charge to refund.

Refunds

After we receive your return, we will inspect it to confirm that it meets the eligibility requirements. We aim to complete the inspection within 5 business days after delivery to our returns address.

If the return is approved, we will refund the purchase price to the original payment method. PayPal or your bank may take an additional 5-10 business days to post the refund. We will send you an email when we issue the refund.

If the return does not meet the eligibility requirements, we will contact you with the reason. We may decline the return or offer a partial refund, depending on the condition of the item and applicable law.

Refunds without a return

For eligible refunds under $50, we may, at our discretion, refund the item without requiring you to send it back. If we offer this option, we will tell you in writing. You may keep or dispose of the item as you wish.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery and include photos of the item, the packaging, and the shipping label. Do not send the item back before contacting us.

We will review the issue and, if appropriate, arrange a replacement, a repair, or a refund. If we ask you to return the item, we will cover the return shipping cost.

Exchanges

We do not process direct exchanges at launch. If you want a different size, color, or item, return the eligible item for a refund and place a new order.

Warranty claims

Our one-year limited warranty covers manufacturing defects in materials and workmanship. It does not cover damage from accidents, misuse, alteration, or normal wear and tear. Warranty claims are handled separately from change-of-mind returns. See our Terms of Service for the full warranty terms.

Return address

After we issue an RMA number, send the return to the address below. Write the RMA number on the outside of the package or include it inside. Do not send a return before you receive an RMA number.

Contact us

Questions about a return or warranty claim can be sent to [email protected]. You can also visit our Contact page.