Shipping Policy

At a glance

Destination

United States

Shipping cost

Free on all US orders

Handling time

1-2 business days

Estimated transit

2-5 business days after dispatch

Available shipping options are shown at checkout.

Where we ship

At launch, we ship to addresses within the 50 United States and the District of Columbia. We do not ship internationally.

We ship to Alaska and Hawaii. Transit times to those states may be longer than the estimates below.

We do not ship to Puerto Rico, other US territories, or APO, FPO, or DPO addresses at launch. If we receive an order for an address we cannot ship to, we will cancel the order and refund the amount paid.

Shipping cost

Free US shipping on all US orders.

There is no shipping charge added at checkout. The shipping options available to you are shown at checkout before you place your order.

Handling time

We aim to process and dispatch orders within 1-2 business days. Business days do not include weekends or federal holidays. Orders placed after the daily cutoff, or during a high-volume period, may take longer to dispatch.

Delivery estimates

Estimated transit time is 2-5 business days after dispatch. Transit times are estimates, not guarantees. Carrier delays, weather, holidays, address issues, and other events outside our control may add time.

We select the carrier and shipping method for standard shipping. If a tracking number is available, we will email it to you when the order ships.

Tracking

When tracking is available, it may take 24-48 hours to show activity after the shipping confirmation. If you do not receive tracking within 3 business days after your shipping confirmation, contact us and we will look into it.

P.O. boxes and address changes

Some carriers may not deliver to P.O. boxes. If we cannot ship to the address you provided, we will contact you and may cancel and refund the order.

If you need to change the shipping address, contact us as soon as possible. We can change the address only before the order is dispatched. After dispatch, we cannot guarantee that the carrier will be able to change the address.

Lost, damaged, or delayed shipments

If your order is lost, damaged, or significantly delayed, contact us with your order number and any photos or tracking information. We will work with the carrier and, where appropriate, arrange a replacement or refund.

For damaged shipments, contact us within 7 days of delivery and keep the packaging and shipping label so we can ask the carrier to investigate.

Sales tax

Where required by law, sales tax is calculated at checkout based on the shipping address and applicable tax rules. The tax amount shown at checkout is the amount charged for that order.

Contact us

Questions about a shipment can be sent to [email protected]. If your order arrived damaged or is lost, please review our Returns Policy and contact us with your order number.