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JuvaJewels announcement

Free US shipping · 60-day guarantee · Easy exchange

Order help

Track your order.

Orders ship from the United States. We hand your order to the carrier within 1 to 2 business days. Your tracking link arrives by email. If it never arrives, email [email protected].

  1. 1

    Check your shipping confirmation

    When your order leaves our facility in the US, we email a shipping confirmation with the carrier and tracking number. The subject line says your order is on the way.

  2. 2

    Open the carrier link

    The email links to the carrier's tracking page. The first scan can take up to 24 hours after the label is created.

  3. 3

    Signed in? Check your account

    If you created an account at checkout, sign in and open Orders to see the status and tracking details.

  4. 4

    Still stuck? Email us

    If tracking has not moved in three business days, or the confirmation never arrived, email [email protected] with your order number. We reply within one business day.

Sign in to your accountEmail support

We ship within the United States only. If your order was marked delivered but is not at your address, check with your neighbors and your building first. Then email us within 48 hours so we can ask the carrier to investigate.